Returns must be postmarked within 14 business days of the date you received your shipment. No exceptions! Anything received after 14 days business days will be denied. If the return is denied, you will need to call to pay for it to be shipped back to you. If the denied return is not claimed within 30 days it will be donated to charity. Refunds will be issued to the method of payment at the time of purchase, no exceptions!
Shipping will not be refunded on any return items and is the responsibility of the customer when shipping items back to us.
Return items must be in original, unused, unworn condition with no defects, no stains, unwashed, no pet hair, no smells (smoke, pet odor, body odor, etc.), or any signs that the item(s) has been worn or used, with all tags attached and all packing slips included with return.
We currently do not offer exchanges, because we cannot guarantee your size will be in stock by the time you return it to us.
Sale and Clearance items are FINAL SALE.
Any personalized or customized items are also not returnable.
For Hygienic purposes and the best interest of our customers, all sales are final on hair accessories (including hats), socks, and eye wear.
Items returned that are over the 14 business days allotted.
Please claim your prize within 3 business days. Giveaway items cannot be returned or exchanged. If you are picked for a giveaway and are international, prizes most be forfeited as we do not ship internationally.
Holiday Return Policy
Orders placed between November 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. All other return guidelines still apply.
Defective or Damaged Merchandise
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No Exceptions! If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
Defective/Damage Items Process:
- Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it’s still attached.
- Indicate “Defective” or “Damaged” in the subject line.
- Include the first and last name on your Ash Country account, order #, and product code/name of item.
You will receive a response from our customer service support team within 24 hours.
Please note each product is photographed to its very best to display accurate colors, measurements and patterns. Please be aware that various computers/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Once we receive your return it can take 5-7 business days for it to be processed and for store credit/refund to be credited to your account. Be sure to make a customer account before sending it back. We will send you an email once your store credit/refund has been added to your account.
Steps to Return Items
Make sure all items you are returning follow the guidelines of return policy.
Make sure to create a customer account.
Ship back using whichever shipping method you prefer, you will be covering the shipping costs. (We do not cover shipping costs.)
Please allow 5-7 business days for your return to be processed.
Please send returns to:
Ash Country Boutique
514 Matheny Hill Rd
Enterprise, WV 26568
Changing or Cancelling Your Order
We understand that sometimes things happen and you need to change or cancel your order. We are here to help, but you need to contact us immediately! We are open Monday – Friday 10am to 3pm EST and closed on Holidays. If it is during non business hours please email us at email@example.com. We like to make and ship orders as fast as possible! Once we initially process your order (usually within 2-3 hours) we will be unable to make any changes to your order.